FAQ

Ordering

How do I place an order?
Browse our toy collections, add items to your cart, and check out directly on the site. You'll receive an order confirmation once your purchase is complete.

What payment methods do you accept?
We accept the payment options shown at checkout. If cash on delivery is available in your area, it will appear as an option when you check out.

Shipping

How long does delivery take?
Delivery times vary by location. Please see our Shipping Policy for full details.

Can I track my order?
Yes — once your order ships, you'll receive tracking information by email or SMS where available.

Returns & Refunds

What is your return policy?
Details on eligibility, timelines, and the return process are available on our Refund Policy page.

Products

Are your toys safe for my child's age?
Every product is organized under an age range as a general guide. Please always check the product description and packaging for specific age recommendations and safety warnings before giving a toy to a child. Our baby toy safety checklist is a good place to start.

What if an item arrives damaged or faulty?
Contact us right away through our Contact Us page with your order number and a photo of the item, and we'll help sort it out.

Still have questions?

Reach out any time via our Contact Us page, or browse our toy guides and gift ideas on the blog.